There will be no refund given if a participant fails to turn up for a confirmed booking. There will be no refund for a booking cancelled within 24 hours of departure. A 50% cancellation fee will apply to any cancellations within 2 days of a confirmed bookings departure. There will be no credit refund if a participant is excluded from rafting due to being under the influence or alcohol or drugs. There is also no credit refund if a confirmed booking is not taken up, unless Tongariro River Rafting cancels the trip.

Adventure activities have a degree of risk. Participants should be aware that no operator can absolutely guarantee their safety. Tongariro River Rafting cannot be held responsible for injury and loss or damage to personal property if you fail to follow our instructions. To ensure safety, Tongariro River Rafting reserves the right to cancel or alter a rafting trip due to adverse weather or river conditions, or if a client is unsuitable due to age, size, ill health or poor fitness.